Fees and Insurance
In-network Options
I am in-network with Aetna PPO only.
**My legal name is Sarah Lineback. You will need to use that name if you are trying to verify in-network status with your insurance company.
Individual Therapy
Fees for self-pay individual therapy are $195 for a 55-minute therapy hour, and $175 for a brief 45-minute session.
Group Therapy
Fees for group therapy are $55 per 90-minute session. Most Aetna PPO plans also offer coverage for group. Prior to your first group, we will have a 45-minute intake session to discuss your interest and background, and to make sure my queer group is the right fit for you.
Out-of-Network Options
If I am not in network with your insurance, I am happy to provide a superbill, which will allow you to file for out-of-network benefits through your insurance company. If you choose this option, you would pay me out-of-pocket, file the appropriate paperwork with your insurance company, and your insurance company would reimburse you for a portion of the session fee. Many plans have a deductible to meet before the insurance company will reimburse part of the session. You can call your insurance company and ask about your out-of-network behavioral health coverage to find out more.
Frequently Asked Questions
What are your office hours?
I see clients Monday-Friday, usually between 8 AM and 4 PM. I do not see clients in the evenings or weekends, aside from my Monday evening queer group.
What locations do you serve?
I provide in-person therapy Austin, TX (near Zilker Park). While I also provide in-person therapy for individuals located in the 31 Psypact States (TX, AL, AR, AZ, CO, DC, DE, GA, ID, IL, IN, KS, KY, MD, ME, MN, MO, NC, NE, NH, NJ, NV, OH, OK, PA, TN, UT, VA, WA, WI, WV), I am currently only taking on new ongoing clients who can come in-person. I will continue serving virtual clients for gender-affirming surgery evaluations/letters.
Where is your office?
2525 Wallingwood Drive, Suite 701, Austin, Texas 78746. I am located in the Timberline office space, building 7A, which is just off the access road to Mopac, going North. The building is also very close to the Spyglass entrance to the Barton Creek Greenbelt and about 1 mile from Zilker Park. There is plenty of parking.
Where are your new client forms?
If you are a new client with me, once we book a session, I will email you a link to New Forms from my client portal.
What is a Good Faith Estimate and how do I get one?
Under Section 2799B-6 of the Public Health Service Act, health care providers and facilities are required to inform individuals who are not enrolled in a plan, coverage, or Federal health care program, or not seeking to file a claim with their plan or coverage, both orally and in writing, of their ability, to receive a “Good Faith Estimate” of expected charges. You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. If you receive a bill that is at least $400 more than the Good Faith Estimate, you can dispute the bill.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. If you are working with me as a therapist and not using insurance, I will provide you with a Good Faith Estimate document in your new client paperwork, which will clearly explain the cost of therapy. If you have any questions, we can discuss it prior to or in your first session.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
How do I request my mental health records?
Texas law requires that requests for mental health records be made in writing. To obtain your records, please follow the steps below:
Submit a written request via email to my HIPAA-compliant email, sally@sallylinebackphd.com with the subject line “REQUEST FOR RECORDS.” Include the specific records you are requesting, and the name, address, and/or email address of the intended recipient. I will then send you a Release of Information form via my portal system for you to sign that will authorize me to release your records.
How can I file a complaint?
You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with our licensing board:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Telephone: 1-800-821-3205
Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf.
If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.
If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link:
https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy